Quality

An international standard that focuses on all elements of quality management necessary to meet legal and service requirements for customers.

Compliance with this standard helps to achieve work efficiency, and excellence in customer service and allows the company to have an effective system to manage and improve the quality of its product and/or service.

Advantages:

• Demonstrates commitment and responsibility. By complying with this standard, the client perceives the project’s interest in implementing continuous improvements so that the service and/or product are of increasingly higher quality. This also conveys security and confidence to potential shareholders, partners, and raw material sellers.
• Performance improvements. In order to comply with these regulations, potential internal problems must be identified in order to be addressed and solved. After this process, the project will achieve better performance in business performance, business applications, production rate and overall organizational results. This strategic analysis provides valuable information to anticipate solutions to possible future problems, as well as reinforces the perspective of vision, mission and objectives.
• Reputation enhancement. Compliance with this standard is well received and valued by customers and, therefore, one of the benefits of applying it is the improvement in the company’s reputation, which implies an increase in the trust with which the organization is perceived.
• Satisfaction guarantee. One of the key focus points of ISO 9001 is customer service. By exploring the different tools it offers you will increase customer satisfaction when receiving your product and/or service, which will increase the likelihood of repeating their experience.
• Stimulates growth. Compliance with this international standard means improved sales and personnel growth rates within the project. All this increases the chances that the organization will last longer.
• Continuous improvement. In order to be up to date and comply with regulations, it is necessary for the organization to constantly engage in improvements in production, infrastructure, processes, procedures, and resources. The image that your company will project to customers, suppliers, partners, and competitors will be one of involvement in constant and unceasing improvement.
• Competitive advantage. This standard has gained a great reputation in the business ecosystem over the last few years, and, although compliance with it is voluntary for organizations, compliance with it has become a differentiating factor between some business projects and others, and may even become the reason why a client decides to trust one company rather than another. It represents an important differentiation in a business reality in which competition is increasingly voracious.
• Resource savings. Compliance with these regulations implies an improvement in the use of resources, which implies a reduction in production costs. It also implies an improvement in the processes, avoiding duplication of work, optimizing downtime, reducing accidents at work, and providing efficiency in the rest of the processes, which translates into savings in unnecessary expenses and a reduction in possible employee discomfort. It will be interesting to invest the savings achieved in staff training or in certain infrastructure reforms.

The UNE 166001 standard for Industry aims to facilitate the systematization of R&D&I projects and improve management through business innovation, research, and development.

Contribute to the optimization of the organization’s R&D&I processes, facilitating the recognition of emerging technologies or new technologies applied in each sector, whose development provides the basis for enhancing its activities.

Objectives:
– Facilitate the systematization of activities, development and innovation through R&D&I projects.
– Help to define, document, elaborate, improve management and communication to stakeholders in developing R&D&I projects.

Benefits:
– Contribute to the optimization of the organization’s R&D&I processes, facilitating the recognition of emerging technologies or new technologies applied in its sector whose development provides the basis for enhancing its activities.
– Increase the probability of obtaining tax benefits through the incentive of tax deductions for R&D&I activities defined in the current legislative framework. These benefits are proportional to the increase in the expense base dedicated to such activities and have an almost immediate financial effect reflected in the income tax presented on an annual basis.

This medical industry sector standard ensures that all medical devices meet appropriate regulatory compliance laws and customer needs.

This certification is a valuable credential put in place to maintain the safety of professionals and clients in clinics, hospitals, and other medical settings. Its approach and process model are common to that of ISO 9001, but with a specific focus on medical device manufacturing and facilitating the harmonization of regulatory requirements for medical devices.

It contains specific requirements for the manufacture, installation and maintenance of medical devices and requires:
– Implementation of a quality management system with several points of improvement.
– Risk management approach to product development and realization
– Validation of the processes carried out
– Compliance with legal and regulatory requirements
– Efficient systematization of traceability and product recalls

This standard enables companies to reduce legal and safety risks to create more economical work environments. As an internationally recognized quality and safety standard for the manufacture of medical devices, its certification helps companies to be recognized as more reputable and reliable suppliers.

The most recent version of ISO 13485 is revised every five years and is adapted and updated to the new requirements and needs of the industry.

Aimed at promoting quality in public passenger transportation in any of its modalities.

It makes it possible to determine the conditions under which this service is provided from the traveler’s point of view.

One of its functions is to establish a common framework for assessing the quality of service in public passenger transport.

It is important to note that it is the service itself, and not the service provider, that must comply with the standard.

Quality levels to be met are defined based on the following criteria:

• Service
• Accessibility
• Information
• Time
• Customer service
• Confort
• Security
• Environmental impact

Benefits:

• Optimization of the control of the service provided to users
• Clear orientation of the service to the user’s expectations
• Differentiation with respect to other companies in the sector
• Facilitates access to public tenders, being already an essential requirement in many cases.
• Provision of a certificate reflecting compliance with the requirements of the standard

This regulation addresses the issue of home help. The home help service of the social and community services has been serving an increasing number of dependent persons.

The standard helps to improve quality indicators and establishes the minimum requirements that must be met by the Home Help Service to ensure that people receive a quality service.

This standard is applicable to home help services provided by both public and private service providers.

Benefits:

• It allows more efficient, safe, and professional management of services, ensuring through management and process indicators the permanent evaluation and monitoring of the quality of the service provided.
• Certification allows for recognition and differentiation in the market for provider organizations.
• Certification allows customers to identify and differentiate the services offered by each organization, thus benefiting from public information that creates a free and transparent market.

The EFQM Model is a globally recognized management framework that helps to address transformation from a management perspective, to significantly improve organizational performance and achieve success.

The structure of the EFQM Excellence and Quality Model responds to three questions:

• Why does the organization exist? What purpose does it serve?
• Why is a particular strategy being applied? > ADDRESS
  How do you intend to fulfill your purpose and strategy? > EXECUTION

What have you achieved so far? What do you want to achieve in the future? > RESULTS

EFQM model training:
span, strong, lbThe use of the model allows to analysis of the management, execution, and results of the organization as a whole, providing a global perspective and analyzing the complexity of the system’s organization.

This model will help the organization achieve success by measuring where it is on the road to sustainable value creation, identifying and understanding the gaps to find solutions, and significantly improving the organization’s performance.

This standard specifies guidelines for identifying the characteristics that define the quality of e-learning in relation to potential customers or buyers.

The use of this standard aims to increase transparency and market confidence in virtual training and to meet the needs of those organizations that, in accordance with the UNE-EN ISO 9001 Standard, wish to “provide the necessary training to their employees and guarantee their competence”, as well as “ensure that the virtual training acquired meets the specified purchase requirements”.

This document allows the organization to identify the quality of its training offer in a clear and recognized way, and to improve its marketing; and for students and customers, it allows them to select the offer that best suits their needs and expectations.

This regulation limits its application to those training actions aimed at people who wish to enter the labor market and workers who wish to improve their current employment status. It has been developed for application in non-formal training, although its content may be useful in other areas. The scope extends to self-training, e-learning, and blended learning in virtual formats.

The UNE-15713:2010 Standard facilitates the process of management and control of the destruction of material that handles sensitive or confidential information.

It ensures that the destruction process is carried out safely and correctly.

It is useful for any public or private institution that handles the personal data of its customers or users. This standard establishes a series of technical and administrative parameters to ensure that the destruction process is carried out confidentially.

Having a company that handles the destruction of confidential documents that have expired will generate confidence in customers or users.

In this regard, it is important to note that the management and control process provided in the UNE-15713:2010 Standard is applicable to the premises where confidential material is kept or safeguarded.